Return Policy

Our Guarantee
100% Satisfaction Guaranteed. If you are not happy with your order, you may return it within 10 days for a full refund.  The sale of all food items is final and we cannot accept returns or exchanges of any food items. Unless the return is due to an error made by Julie's Park Cafe and Motel, we cannot refund shipping charges. We guarantee that all items shipped are in good quality condition before being packaged.

Damaged or Unusable Items
If you receive a shipment that has external damage upon receipt, please do not refuse it. File a claim with the delivery company. They are responsible for damages or loss during shipping. They will pick up the package, inspect it and return it to us. Please contact us so that we can be prepared for whatever we might be able to do to help the situation.

We take extra precaution in packing your contents to ensure it arrives undamaged. In the event that you receive damaged or defective product or have any other problems with your order, please contact us at info@juliesmotel.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection and retain all paperwork such as invoices or packing slips that can be used as proof of purchase. See return procedures below.

Return Procedure
Before returning any merchandise, please contact us at info@juliesmotel.com. Include your packing slip and simply pack your items in the same packaging it was shipped in and return it to:

Julie's Park Cafe and Motel
4020 State Highway 42
P.O. Box 548
Fish Creek, WI 54212

If you are asking for a refund of non-food items you are responsible for all shipping charges related to the returned merchandise. Remember, the sale of all perishable items are final.  Please allow 15 days from the time of your return the reimbursement to be applied to your payment method. Refunds will only be given in the same payment method they were received.